yet another "how do they stay in business" rants

So the wife and I both have sprint camera phones. I have hacked together a simple shell script that is tied into the email system on the home mail domain to be able to send pictures to it from the phone, and they just magically appear on the web. A little while ago, this stopped working. A bit of debug lead to the simple conclusion that no sprint picture mail is making it through to my email server. I've opened a support ticket with the relay provider I use, who asked the obvious... "what bounce messages are they getting at sprint?" Well, I hadn't been able to find any in my sprint mailbox, so I started a support chat with their customer support folks. The transcript of that chat follows:

 13:37:09     System   System  
Connected to sprint-ap1.cnxchat.com
 13:37:09     System   System  
Session ID: 781425
 13:37:15     System   System  
Please hold and the next available agent will be with you shortly.
 13:37:25     System   System  
Joy has joined this session!
 13:37:25     System   System  
Connected with Joy
 13:37:25     Agent   Joy  
Thank you for contacting Sprint. My name isJoy. May I have the wireless number you are calling about, please?
 13:37:34     Customer   Chris Abbey  
nnn nnn nnnn
 13:38:40     Customer   Chris Abbey  
I'm sending picture mail to my home email account, but it's stopped getting through. My mail provider has asked what bounce messages are coming back to sprint, but I don't see them in my inbox.
 13:39:09     Customer   Chris Abbey  
Is there somewhere else these messages would go? or a way I can set where they should go? (probably the reply-to header in the mails you send out.)
 13:42:55     Agent   Joy  
Due to lack of response, this chat will be disconnected. If you require any additional assistance, please log back into chat and we will be glad to assist you. We appreciate your business.
 13:43:10     Agent   Joy  
Thank you again for contacting Sprint. We appreciate your business.
 13:43:47     Customer   Chris Abbey  
uhm
 13:43:53     Customer   Chris Abbey  
hello...
 13:44:00     Customer   Chris Abbey  
you're the one that didn't respond!
 13:45:21     System   System  
Joy has left this session!
 13:45:21     System   System  
The session has ended!

Shortly after Joy left the session, my phone buzzed with an incoming picture mail. I'm guessing it was from Joy, it claimed to be the results of my "web transcript", which had one word "Sprint" as the message, and the image was an icon with the letters "abc" on a document. I've now gotten three of those so far.

So a while later, I try again... thankfully with better results, sorta:

 14:00:19     System   System  
Connected to sprint-ap1.cnxchat.com
 14:00:19     System   System  
Session ID: 781708
 14:00:24     System   System  
Please hold and the next available agent will be with you shortly.
 14:00:24     System   System  
Sabby has joined this session!
 14:00:24     System   System  
Connected with Sabby
 14:00:29     Agent   Sabby  
Thank you for contacting Sprint, My name is Sabby. May I have the wireless number you are contacting us about please?
 14:00:40     Customer   Chris Abbey  
hello Sabby, nnn nnn nnnn
 14:01:04     Agent   Sabby  
Thank you, How may I assist you?
 14:01:09     Agent   Sabby  
Hello Chris!
 14:01:17     Customer   Chris Abbey  
I'm sending picture mail to my home email account, but it's stopped getting through. My mail provider has asked what bounce messages are coming back to sprint, but I don't see them in my inbox.
 14:01:31     Customer   Chris Abbey  
Is there somewhere else these messages would go? or a way I can set where they should go? (probably the reply-to header in the mails you send out.)
 14:03:14     Agent   Sabby  
Chris I that is a great question, E Chat Agents are only able to do basic troubleshooting. I am going to see if there is something in my tool that talks about this. If not you will need to contact Tech Support at 1-877-345-7895. One moment while I research
 14:03:55     Customer   Chris Abbey  
ok, thanks
 14:06:15     Agent   Sabby  
Chris, I don't see any instructions on sending it to the home email account and having issues. However are you attempting to send it to your home email account so that you can download it to your computer?
 14:07:00     Customer   Chris Abbey  
no, actually sending it to my wife on our home email, or vice versa... she's sending to me
 14:07:26     Customer   Chris Abbey  
anyway, I'll give tech support a call. Thanks for looking.
 14:07:35     Agent   Sabby  
You are welcome!
 14:07:40     Agent   Sabby  
Thank you again for contacting Sprint. We appreciate your business.
 14:07:58     Customer   Chris Abbey  
and if you happen to know an e chat agent named "Joy", you could teach her a few things about this job.
 14:08:20     Agent   Sabby  
I am not sure I do, did she give you a hard time?
 14:08:40     Customer   Chris Abbey  
she basically ignored me untill the system disconnected us due to lack of response
 14:09:06     Customer   Chris Abbey  
while sending me picture mail on my phone... not sure why... it's a picture of the letters 'abc'.
 14:09:45     Agent   Sabby  
I apologize for that experience and that is not normal. I am glad you had a better experience this time around
 14:09:55     Customer   Chris Abbey  
:)
 14:09:59     Customer   Chris Abbey  
cheers
 14:10:01     System   System  
The session has ended!